Tom Goodmanson, CEO, Calabrio was ahead of other US businesses responding to the pandemic as his call centers around the globe were experiencing it first. He shares what it is like to be a global leader in a global pandemic with global customers all feeling the wave at a different time.
Leader: Tom Goodmanson, CEO
Business Lesson: Communication. When you think you’ve communicated enough, communicate some more.
Business Mantra: We always show up.
Business Advice: Go innovate and go drive when something like this happens.